Q16 - Principle: Employees of telemarketing agencies should

[ganbayou]

I think I was confused because I thought clients means the people the agencies try to sell the products to. (customer)
Are the clients and the people different??
And for application questions like this, we accept application and apply the application to the principle, right? And it lacks something so we have to compensate (like assumption) to make it applicable to the principle right?

Thank you

[ohthatpatrick]

Here's a complete explanation. A telemarketer is employed by a client (a business / a politician) to market that client's stuff to callers. So a client, 7-up, might hire our telemarketing firm to call people and talk to them about how good 7-up is.

Question: Principle Support

Task: figure out what gap exists between the principle and its application. Then pick an answer that best fills that gap.

Principle for employees of Telemarketing agencies:
Predisposes people to dislike clients -> don't do it.

Application:
Don't try to convince someone that they should buy a client's product, if someone has already said they don't want to buy that product.

Evaluating the gap:
In order for us to tell a telemarketing employee "Don't do it", we have to establish that "Doing it would predispose people to dislike one of our clients".

Since we're saying "Don't try to convince someone they should buy a product that they've already said they don't want", our gap would be

"Trying to convince someone they should buy a product they've already said they don't want" gets us to "Predisposing people to dislike clients".

Cleaning that up for conditional simplicity:
Trying to convince --> Predisposes to dislike client

(Any question that directly tests conditional logic is ripe for disguising the correct answer as a contrapositive or tempting us with reversals/negations)

(A) "Engender animosity toward client" is a match for the right half. But our left half doesn't match. This also has the opposite feel from what we want. We DON'T trust our employees to sense that trying to convince these callers will likely annoy the caller.

(B) "Some"? This is way too weak from the get-go. We need/want a strong, probably conditional idea that gets us from "trying to convince caller" to "caller now dislikes client".

(C) This looks good. Matches both halves.

(D) "Some"? Way too weak. This also has an opposite feel.

(E) This is only a fuzzy match, but it's also reversed.

C is the correct answer